Front of House Staff - Seasonal Part Time

Cleveland Public Theatre (CPT) is looking for welcoming, enthusiastic people to join our Front of House team for the 2026/27 season! Our FOH staff play an essential role in creating an inviting, inclusive, and memorable experience for everyone who comes through our doors. This is an opportunity to be part of a vibrant arts organization that brings people together through adventurous theatre and community engagement. Pay is $16.50/hr.

FOH staff will receive training and have opportunities to work across three areas—House Management, Box Office, and Bar—developing a range of skills in hospitality, event operations, teamwork, and customer service.

House Manager duties include: 

• Arriving promptly on time to set up all materials (programs, inserts, donation boxes etc.) before the house opens.
• Maintaining, cleaning, and restocking the house where needed to ensure the space is performance ready.
• Cleaning and organizing the house after each performance.
• Greeting, training, and managing volunteer ushers.
• Assisting ushers in scanning tickets when needed.
• Giving a warm welcome to all patrons as they enter the theatre.
• Assisting patrons as they navigate the performance spaces.
• Seating patrons before the performance and during late seating.
• Assisting patrons with unique and/or special needs.
• Preventing and responding to emergency situations either directly or by contacting the Guest Experience Manager or emergency personnel.
• Assisting in facilitating opening night receptions and/or pre-show receptions.
• Being knowledgeable about CPT’s upcoming programming so as to be prepared to answer patron inquiries.
• Filling out house manager reports accurately and efficiently.
• Documenting any incidents, patron feedback, and usher evaluations.
• Keeping track of donation boxes/preparing them for the Guest Experience Manager at the end of each performance run.
• Communicating effectively via two‑way radio to the Stage Manager and other FOH staff
• Supporting other FOH staff when needed.
• Other duties as assigned.

Box Office Manager duties include: 

• Arriving promptly on time to set up prior to the box office opening.
• Printing all will-call tickets for each performance and organizing them by last name.
• Keeping box office and lobby area clean and presentable.
• Greeting ushers and helping them navigate to their assigned theatre.
• Unlocking front doors and placing appropriate signage to facilitate opening the box office to the public.
• Handing out will-call tickets.
• Using our ticketing system, CueBox, to take walk-up sales and to check-in patrons on the backend as needed
• Being knowledgeable about CPT’s upcoming programming so as to be prepared to answer patron inquiries.
• Maintaining a waitlist on sold-out performance nights through our ticketing system, CueBox.
• Monitoring the box office after the show begins to assist patrons arriving during late seating.
• Helping patrons navigate the performances spaces.
• Balancing the cash drawer at the beginning and end of each shift.
• Filling out box office reports accurately and efficiently.
• Communicating effectively over two‑way radio to other FOH staff.
• Other duties as assigned.

Bar Manager duties include: 

• Arriving promptly on time to set up prior to the lobby opening.
• Restocking the display fridge and bar as needed.
• Utilizing the concept of FIFO (First-In, First-Out) when re-stocking to ensure the product expiring soonest is served first.
• Basic coffee preparation and/or self-serve Keurig station maintenance.
• Keeping the bar area and lobby clean and presentable.
• Serving both alcoholic and non-alcoholic drinks and concessions to patrons before the performance, at intermission, and after the show.
• Using our POS system to process transactions applying appropriate discounts when necessary.
• Dating all opened wines and properly sealing them. 
• Assist in facilitating opening night receptions and/or pre-show receptions.
• Being knowledgeable about CPT’s upcoming programming so as to be prepared to answer patron inquiries.
• Being available to support the House Manager when necessary.
• Balancing the cash drawer at the beginning and end of each shift.
• Communicating effectively over two‑way radio to other FOH staff.
• Filling out bar reports accurately and efficiently.

For a more in-depth job listing and to learn how to apply, please visit CPT’s website HERE.